Privacy Policy

Welcome to md999, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting your privacy and handling your personal data with care, transparency, and integrity. This Privacy Policy explains what information we collect from you, how we use it, who we share it with, and what rights you have over your data.

By registering an account, accessing our website, or using any of the services offered through md999 — including live casino games, cricket betting, slots, and crash games — you acknowledge that you have read and understood this Privacy Policy. This policy applies to all players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and across Bangladesh.

1. Information We Collect

md999 collects information in several ways to operate the platform effectively and meet applicable regulatory requirements. The types of information we collect fall into three main categories: information you provide directly, information collected automatically, and information from third parties.

1.1 Information You Provide Directly

When you register an account, make a deposit, or contact customer support, you may provide us with the following personal data:

• Full name, date of birth, and national identity information for age and identity verification
• Contact details including email address and mobile phone number
• Residential address in Bangladesh (city, district, or full address when required for verification)
• Financial account details for deposits and withdrawals, such as bKash or Nagad mobile wallet numbers
• Government-issued identification documents when requested for identity verification (KYC)

1.2 Information Collected Automatically

When you visit or use the md999 platform, our systems automatically record certain technical data, including:

• IP address and approximate geographic location
• Device type, operating system, browser version, and screen resolution
• Pages visited, time spent on the platform, and gameplay session data
• Referral source (the URL or campaign that brought you to md999)

1.3 Information from Third Parties

We may receive additional data about you from identity verification services, payment processors such as bKash, Nagad, Rocket, and Upay, or fraud prevention partners. This information is used solely to verify your identity, process transactions, and protect the security of the platform.

2. How We Use Your Information

md999 uses the personal information we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with those purposes. The key uses are as follows:

• Account creation and management: to set up and maintain your md999 player account, including identity verification and age confirmation (players must be 21 years or older)
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported Bangladeshi payment methods
• Customer support: to respond to your enquiries, resolve account disputes, and provide technical assistance
• Platform improvement: to analyse user behaviour, fix bugs, and enhance the overall gaming and betting experience
• Responsible gaming compliance: to monitor account activity and apply responsible gaming measures, including deposit limits and self-exclusion options, in line with our commitment to player protection
• Marketing communications: to send you promotional offers, bonuses, and news about md999 — only when you have opted in to receive such communications

3. Legal Basis for Processing Your Data

We process your personal data on one or more of the following legal bases, depending on the specific activity:

4. Sharing Your Information

md999 does not sell your personal data. We may share your information with trusted service providers and partners only for the purposes outlined in this policy and only to the extent necessary. Categories of recipients include:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner Bangladeshi banks) to process financial transactions securely
• Identity verification and KYC compliance partners to confirm player identity and eligibility
• Game content and platform technology providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) who power the games available on the site — these providers may collect aggregated gameplay data
• Law enforcement or regulatory authorities when we are legally required or permitted to do so

All third-party service providers that handle personal data on our behalf are bound by strict data processing agreements and are prohibited from using your data for any purpose other than the specific service they provide to md999.

5. Cookies and Tracking Technologies

md999 uses cookies and similar tracking technologies to operate the website, enhance your experience, and gather analytical data. A cookie is a small text file stored on your device by your browser. You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of the platform.

5.1 Essential Cookies

These cookies are strictly necessary for the platform to function. They manage your login session, remember your preferences, and maintain the security of your account. Essential cookies cannot be disabled without breaking core functionality.

5.2 Analytics Cookies

We use analytics cookies to understand how players navigate the site, which pages are most popular, and where technical issues arise. This data is aggregated and anonymised where possible and is used exclusively to improve the platform experience.

5.3 Marketing Cookies

Marketing cookies allow us to measure the effectiveness of our promotional campaigns and, where you have given consent, to display relevant offers. You can withdraw your consent to marketing cookies at any time through your account settings or by contacting support.

Your browser or mobile device may offer controls to manage cookies on a per-site basis. Refer to your browser's help documentation for instructions specific to your device. Note that clearing cookies will log you out of your md999 account.

6. Data Retention

md999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means: account data is retained for the duration of your active account plus a minimum of five years after account closure to meet financial record-keeping requirements; transaction records are kept for a minimum of five years; and communications with customer support are retained for two years.

When your data is no longer needed, md999 will securely delete or anonymise it so that it can no longer be linked to you as an individual. If you request erasure of your account, we will action that request subject to any overriding legal retention obligations.

7. Data Security

md999 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or disclosure. Our security practices include:

• SSL (Secure Socket Layer) encryption on all data transmissions between your device and our servers
• Encrypted storage of sensitive data, including financial information and identity documents
• Access controls restricting data access to authorised personnel only, on a need-to-know basis
• Regular security audits and vulnerability assessments to identify and remediate potential risks

Despite our best efforts, no method of data transmission over the internet or electronic storage is completely secure. In the event of a data breach that is likely to affect your rights, we will notify you as required by applicable regulations and take immediate steps to contain and remediate the incident.

8. Your Rights Over Your Personal Data

As a player on the md999 platform, you have a number of rights in relation to your personal data. You can exercise these rights at any time by contacting our support team at [email protected]. We will respond to all requests within a reasonable timeframe.

Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a clear and portable format free of charge, subject to verification of your identity.

Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Please notify us promptly if your contact details, address, or payment information changes.

Right to Erasure

You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing. This right is subject to any overriding legal obligation to retain data.

Right to Restrict Processing

In certain circumstances you may request that we restrict how we process your data — for example, while a dispute about its accuracy is being resolved, or while we are considering your objection to our processing your data on the basis of legitimate interests.

Right to Object and Opt Out

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also unsubscribe from promotional emails or SMS messages using the opt-out mechanism included in each communication, or by contacting support.

9. Age Restriction and Player Protection

md999 is strictly an adults-only platform. All players must be 21 years of age or older to register and play. We take our age verification obligations seriously and use identity verification procedures to confirm the age of our players at registration and, where required, during account review.

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend that account, delete the associated data, and return any funds deposited. If you believe an underage person has registered on md999, please contact our support team immediately.

10. Payment and Financial Data

When you make a deposit or request a withdrawal on md999, your transaction is processed through secure payment gateways. We collect the minimum financial information necessary to process each transaction — for example, your bKash or Nagad mobile number, or your bank account reference. We do not store full card numbers, CVV codes, or complete banking credentials on our servers.

All financial transactions on md999 are denominated in Bangladeshi Taka (৳). Transaction records are maintained as required by applicable financial regulations. Your financial data is never shared with third parties for any purpose other than completing the transaction you initiated.

11. Third-Party Links and Embedded Content

The md999 platform may contain references to third-party game providers and payment processors. These third parties operate under their own privacy policies, which we encourage you to review. md999 is not responsible for the data practices of third-party services. We do not embed external social media widgets or advertising networks that would allow those parties to track your behaviour on our platform without your knowledge.

12. Changes to This Privacy Policy

md999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify you via email or an in-platform notification.

Your continued use of the md999 platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and contact us to close your account.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way md999 handles your personal data, our support team is available 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6).